Structured documentation process for escalating incidents and formally closing incident records.
IRP-ESC-001 provides a structured documentation process for escalating incidents that exceed defined thresholds and for formally closing incident records. It defines when and how to escalate, what documentation is required at each stage, and the criteria that must be met before an incident record can be closed.
What This Protocol Covers
Escalation trigger identification based on severity, scope, or duration thresholds. Escalation notification sequencing and documentation. Management communication and briefing documentation. Corrective action plan development and assignment. Corrective action implementation tracking. Closure criteria verification. Post-closure records retention and filing.
Who This Protocol Is For
Incident coordinators, operations managers, department heads, and quality assurance personnel involved in managing escalated incidents and ensuring proper record closure.
Operational guidance only — not legal, HR, or regulatory advice.
Every protocol includes a stated purpose and scope definition, trigger conditions and activation criteria, a roles and responsibilities matrix, step-by-step operational sequences with defined timing, required documentation lists, stop-and-escalate points, common failure modes with prevention measures, editable implementation checklists, implementation guidance for organizational adoption, and version history.